FAQ & Customer Service

Since all of our jewelry is handmade in house, most items will ship within 7 business days of their order date. Special orders will take 3-4 weeks to ship, and should there be a delay we will notify you immediately.

All jewelry is shipped USPS priority or express mail with tracking included at no additional charge. Purchases over $200 are also fully insured. If you have selected express shipping, please note that the jewelry still needs to be made before it is shipped!

We are happy to ship internationally! Please contact us for a shipping quote before placing your order.

Your jewelry will arrive individually packaged in custom Heather Guidero Jewelry boxes ready for gift giving and will include a personal thank you note. If you would like the note to include a short personal message, please contact us after you order with your request.

Yes! Please go to our wholesale page and fill out the form to request a wholesale account.

We recommend keeping your sterling silver jewelry in a box or soft pouch when not being worn to prevent the metal from tarnishing.

Never use any kind of cleaner on pieces with an oxidized finish as that will remove the patina.

Should the sterling begin to discolor, a quick dip into a silver cleaning solution such as Hagerty’s or Tarnex will dissolve the tarnish.

Rinse the piece in warm water right away and dry with a soft cloth to remove silver cleaning solution.

Please do not use a polishing cloth or polishing paste as that will turn our matte finishes shiny.

Don’t hesitate to contact us with any jewelry care questions; we are always happy to refinish our pieces in the studio for you if you prefer.

We recommend removing your jewelry when participating in activities such as swimming, rock climbing, and gardening.

We want you to be thoroughly delighted with your new piece of Heather Guidero Jewelry! Since each piece of jewelry is hand fabricated upon order in house, items may be returned within 14 days of purchase or receipt only, providing the jewelry is in its original condition and is accompanied by a receipt. Custom orders are non-returnable.

To return an item, please send us a message briefly explaining the reason for return in the email. You will then be issued a return number. We must receive the jewelry within the 14 day window to process your credit (minus processing fees), so please plan accordingly. The customer is also responsible for safe return shipping; Heather Guidero Jewelry is not responsible for items lost or damaged in transit.

We stand by our work and are happy to provide care for our jewelry for the life of the piece. Depending on the nature of the repair or alteration, a charge may apply. Please contact us with your inquiry and we will tell you how to proceed.

We are happy to size our rings for our customers. The first sizing of one-of-a-kind rings with sterling silver bands* (within two sizes up or down of the current size), is free of charge within 30 days of purchase; any additional sizing is $50. The customer is responsible for shipping costs. The cost of resizing rings with gold bands will be determined on a case by case basis. Please be in touch if you need a ring sized and instructions on how to proceed. If you are unsure of your ring size, contact us to have a complimentary ring sizer sent to you.

*Some ring styles are not resizable and this will be noted in their description.

If you are interested in customizing an existing piece in a different metal, a different size, a different chain length, shape or type of stone, or converting earrings into clip on versions, pleasecontact usfor a quote. Often there is little or no extra cost for these types of customization.

Please contact us to discuss your project.