Return policy

We want you to be thoroughly delighted with your new piece of Heather Guidero Jewelry! Since each piece of jewelry is hand fabricated upon order in house, items may be returned within 14 days of purchase or receipt only, providing the jewelry is in its original condition and is accompanied by a receipt. Custom orders are non-returnable.

To return an item, please send an email to info@heatherguidero.com with “Return” in the subject line. Please briefly explain the reason for return in the email. You will then be issued a return number. We must receive the jewelry within the 14 day window to process your credit, so please plan accordingly. The customer is also responsible for safe return shipping; Heather Guidero Jewelry is not responsible for items lost or damaged in transit.